Refund policy

Returns & Refunds

At Faith & Cedar, many of our products are personalized and handcrafted especially for you. Because personalized and custom-made products cannot be resold, personalized items are not eligible for returns or exchanges unless they arrive damaged, defective, or we made an error in the personalization.

Please carefully review all names, dates, spelling, photos, and other personalization information before submitting your order. Faith & Cedar is not responsible for errors in information provided by the customer.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or does not match the personalization information you provided, please contact us within 7 days of delivery. Please include your order number and photographs of the item and packaging when applicable.

If the issue was caused by Faith & Cedar, we will work with you to provide an appropriate replacement or refund.

Natural Wood Variations

Our products are handcrafted from natural materials, including cedar and other woods. Grain patterns, knots, color, texture, and other natural characteristics will vary from piece to piece. These variations are part of the natural character of the product and are not considered defects.

Cancellations

Personalized orders may be canceled within 1 hour of placing the order. After that time, production may have begun and the order cannot be canceled.

Non-Personalized Items

If Faith & Cedar offers non-personalized products that are eligible for return, they may be returned within 30 days of delivery, provided they are unused and in their original condition. Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.